Shipping Policy
Free Shipping: We offer FREE shipping on all orders, no minimum purchase required.
Order Processing Time: All orders are processed within [1-2] business days (excluding weekends and holidays) after payment confirmation. Orders placed on weekends or holidays begin processing the next business day.
Estimated Delivery:
- Standard Shipping (Free): [5-8] business days
- Expedited Shipping: [2-4] business days
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, customs (for international orders), or high-volume periods such as holidays.
Order Tracking: Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 24-48 hours for tracking information to update.
International Shipping: (if applicable) We currently ship to [list countries/regions]. International orders may be subject to customs fees, import duties, or taxes imposed by the destination country — these are the customer's responsibility and not included in your order total.
Shipping Delays: While we do our best to meet estimated delivery windows, FlexKnee is not responsible for delays caused by the shipping carrier, customs processing, natural events, or other circumstances beyond our control.
Incorrect Shipping Address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Contact us immediately if you notice an error — we'll do our best to correct it before the order ships.